Rediff Shopping - WRONG PRODUCT - 4 MAILS already sent as followup

My 4th followup !!!

Can I know what is happening on my request to replace the wrong product delivered? How long will you will sit on this request?

I raised this complaint couple of times to get the right product which I have ordered. Respect the time & patience of your customer

When are you going to take an action to replace the product & deliver the the product which I have ordered?

Product ordered - Daier Full Makeup Kit

Received product - ADS (a finger size product)

The surprise gift is rudraksha !! (I'm not a hindu to take this & believe on this. How can you send such a gift?)

You screwed my day & days !!

It was a gift for my wife on her birthday

***, now at-least work to get me the replacement fast.. This is my 4th mail u !!!

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Daier Full Makeup Kit
Review category
Cosmetics and Toiletries
review #625990 by

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Apr 24, 2015 #976037

Dear Customer,
We are sorry for the experience you had. Please share your concern with your complaint number,order id and contact details at to help you.
Rediff Shopping
Online Customer Service Team
09223 020 000

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Apr 24, 2015 #976082

Mail received after raising complaint
Rediff ShopSupport
5:37 PM (22 hours ago)
to me Dear Sir, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no. 11458776(Daier Full Makeup Kit) is found different. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) e-commerce (India) 326, Aravali Apt, Behind Aravali Market, Alaknanda Kalkaji,Delhi - 110019,Delhi,India, 26025394,26025394 9810122870,9810122870 Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay
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